中国旅游企业常用中英文礼貌用语

中国旅游企业常用中英文礼貌用语
I)基本礼貌服务用语
(1)欢迎语
欢迎您住在我们宾馆。
Welcome to our hotel.
欢迎您来这里进餐。
Welcome to have dinner( break fast/ Iunrhi
希望您在这里生活愉快。
I wish you enjoy your stay with、，、·
(Z)问候语
您好!
Hello!
早上好/下午好/晚上好!
Good mornin酬afternoon/evening!
晚安!
Good night!
(3)祝贺语
恭喜!
Congratulations!
祝您愉快!
Have a good holiday!
祝您圣诞愉快!
Merry Christmas!
祝您新年快乐!
Hal，一)y New Year!
祝您生日快乐!
Hal，一、y birthday(一，you)!
祝您一切都好!
All the best!
(4)告别语
Good-bye!
明天见。
See you tomorrow.
祝您旅途愉快!
Enjoy your journey!/Have a nice trip!
欢迎您再来。
Welcome to come again.
 

(5)征询语
您有什么事情?/我能为您做些什么吗?
May I help you? /What can I du for you?
需要我帮您做些什么吗?
Do you need any help?
您还有什么别的事情吗?
I5 there anything else I can do fur you?
这会打扰您吗?
Does this disturb you?
您喜欢……吗?
Do you like...?
您需要……?
Do you一。-ed...?
您能够……吗?
Could you...， please?
如果您不介意的话，我可以……吗?
Could I..., if you don't mind
请您讲慢点。
Could you一，least.、一)eak slowly?
(6)应答语
不必客气。
Don't mention it. /You are welcome.
没关系。
It doesn't matter.
这是我应该做的。
It's my duty.
我明白了。
1 see.
好的。
Ok/All right
是的。
Yes.
非常感谢口
Thank you very much.
谢谢您的好意。
Thank you for your kindness.
(7)道歉语
实在对不起。
1’一sorry.
打扰了/请原谅。
Excuse me.
感谢您的提醒。
Thanks fur your reminding.
请不要介意。
Never mind.
(8)推托语
很遗憾，不能帮您的忙。
I am，.)sorry that I ca，一’t help you.
没有听说。
I al，一so sorry, I have never heard al，一)ut it.